Resume
Charlie Grist
- Email: [email protected]
- Phone: 0629 848 991
- Website: charliegrist.com
- LinkedIn: linkedin.com/in/charles-grist
Professional Summary
Founder and QA/product specialist with experience across SaaS, AI, and hardware ventures. Built and shipped cloud-native products using Cloudflare Workers, Durable Objects, Queues, and OAuth integrations, with a strong track record in product delivery, automation, and go-to-market execution. Prior background in enterprise QA and verification for government services, transport ticketing, and AV products.
Experience
Co-Founder, Chatncc.com
January 2026 - Present
- Building an AI chat agent for architects, engineers, and tradespeople in Australia.
- Trained the system on Australian Standards and the National Construction Code.
- Developed in partnership with an architecture firm to ensure domain relevance.
- Implemented document processing pipelines for AI ingestion and retrieval.
- Released as an MCP server using Cloudflare Durable Objects.
- Built hybrid search and RAG-based retrieval for higher answer accuracy.
Founder, SellerAssistant.io
March 2025 - January 2026
- Built an Etsy plugin to automate inventory workflows and improve seller conversion.
- Implemented platform architecture using Cloudflare Workers, Cron Triggers, and Queues.
- Integrated Etsy OAuth and managed production, preview, and test environments.
- Owned marketing and sales funnel strategy and execution.
- Drove measurable customer outcomes, with users generating $410,809 in sales through automation.
Founder, melbah.com
November 2023 - Acquired January 2026
- Developed and manufactured a wireless charging solution for luxury vehicles.
- Launched and funded on Kickstarter, selling 750+ units globally.
- Built and deployed ecommerce storefront with Stripe payments.
- Managed marketing, sales funnel, suppliers, and 3PL operations.
- Automated customer checkout and tracking communication flows.
- Ran a fully automated 3D print farm manufacturing process.
Product Verification and QA, Biamp
July 2023 - July 2024
- Delivered all-in-one conferencing soundbar products across audio/visual platforms.
- Supported delivery of the first networked digital amplifier in the product line.
- Built and maintained Python-based automated regression testing.
- Performed manual feature testing and defect triage in an Agile environment.
- Led QA efforts for Microsoft Teams and Zoom certification.
- Authored test cases from requirements and executed exploratory testing across global teams.
QA Analyst, Centrelink Online Claims (Services Australia)
June 2022 - July 2023
- Delivered updates to disaster relief, parental leave, JobSeeker, and Youth Allowance claims.
- Worked in multidisciplinary Scrum teams to ship fixes and new claim pathways.
- Performed root-cause analysis and defect diagnosis across Angular/SAP-backed systems.
- Built and maintained regression suites and requirement-driven test cases.
- Improved digital claim flows to reduce call-centre demand and in-person processing effort.
Test Engineer, Cubic CTS
2019 - 2022
- Supported legacy Go Card systems and delivered regional and next-gen ticketing programs.
- Produced and reviewed functional/non-functional tests from system requirements.
- Mapped requirements traceability and maintained test coverage across releases.
- Executed evidence-based testing and raised detailed defects for engineering resolution.
- Managed L3 certification delivery for Mastercard, Visa, and American Express.
- Approved software builds for production release and managed SIT/UAT/Pre-Prod data/version control.
- Acted as SME in client sessions on test runs, defects, and workarounds.
Education & Certifications
- Bachelor of Engineering (Electrical, Control Systems), QUT
- ISTQB Foundation Certification
- Scrum and Agile training
Core Skills
- AI applications, MCP servers, and RAG/hybrid retrieval
- Cloud platforms: Cloudflare, AWS, Azure, Vercel
- QA and test strategy: functional testing, requirement tracing, test case design
- Automation: Python, TypeScript, SQL, API testing
- Delivery and collaboration: Jira, Confluence, Agile/Scrum workflows
References
Available upon request.